Yes, replacement and refund are available in eligible cases.

If you receive a wrong, damaged, or defective product, please contact us at the earliest. You can reach us on WhatsApp or call us at +91-7532065433 / +91-7503565463 during our support hours.

Our representative may ask for order details, photographs, videos, or other information required to verify the issue. We request your cooperation so that the complaint can be reviewed and resolved as quickly as possible.

Opening Video Requirement

An uncut parcel-opening video is mandatory for complaints related to damage, missing items, or incorrect products, especially where the outer packaging appears damaged.

The video should clearly show the sealed parcel before opening and the complete opening process without cuts or edits. This helps us verify the complaint and take appropriate action.

For a replacement shipment, an uncut opening video is also mandatory if any further complaint is raised regarding the replaced product. Without sufficient proof, we may not be able to process the complaint.

For assistance, contact us on WhatsApp:
7503565463

Full Refund Eligibility

A full refund may be provided when Indrajeet Print is unable to process or deliver your order due to reasons from our side, including:

• Delivery service not available at the location
• Product or stock unavailability
• Inability to process the order
• Order rejection by Indrajeet Print
• Other situations where we are unable to fulfil the order

Please note that most products on our website are customized or prepared on order according to the customer’s requirements. Therefore, returns or refunds are generally not available for issues caused by incorrect customer-provided information, change of mind, or other reasons not attributable to Indrajeet Print.

Cases Where Refund May Not Be Available

Indrajeet Print is not responsible for, and may not provide refunds in, situations such as:

1. Delivery delays caused by circumstances beyond our reasonable control, including political disturbances, government restrictions, emergencies, natural events, heavy rainfall, or similar unforeseen circumstances.
2. Incorrect or incomplete delivery address provided by the customer.
3. Unsuccessful delivery because the recipient was unavailable, refused to accept the parcel, or could not be contacted.
4. Damage or quality issues caused after delivery due to improper handling, misuse, or storage by the customer or recipient.

Order Cancellation

Order cancellation may be requested before the order has been prepared, customized, dispatched, or sent for delivery.

To check whether your order is still eligible for cancellation, contact us at +91-7532065433 / +91-7503565463.

If the order has not yet entered the preparation or customization stage, cancellation may be accepted. In such cases, a 4% cancellation charge may be deducted from the amount paid to cover payment gateway and transaction charges.

Instead of taking a refund, you may also choose to adjust the eligible amount against another order.

Once customization, preparation, dispatch, or delivery processing has started, cancellation may not be possible.

Refund Processing Time

Once a refund is approved and processed by Indrajeet Print, confirmation may be provided through phone, WhatsApp, or email.

After processing, the refunded amount may take approximately 10 to 15 business days to reflect in your bank account or original payment method, depending on the bank or payment provider.

Important Note

Because many products sold by Indrajeet Print are customized or made according to customer requirements, replacement, refund, or cancellation eligibility depends on the nature of the issue and the stage of order processing.

For any complaint, refund, replacement, or cancellation request, please contact us with your Order ID and supporting proof so that we can assist you quickly.